CD’s, other audio- or video- carrying articles purchased from our website ‘www.charlottewajnberg.com’ can only be returned when they have remained unopened and sealed. Once opened your article cannot be returned.
Unopened/sealed articles can be returned within 30 days after their purchase, provided you send an email to email@example.com, indicating the product that you are about to return.
Returning articles is at the buyer’s expense and responsibility.
Send an mail to firstname.lastname@example.org indicating the product that you will return. If you can provide a reason, that is much appreciated.
Package the article(s) and include a copy of the purchase document with it if available. Use a suitable and protective package. We will not be able to refund articles that get damaged in transit.
If the package is sent with a tracking code, feel free to provide us the code.
Upon reception a reply email will be sent to you to confirm the package arrival and acceptance for reimbursement.
Purchase price will be reimbursed within 10 days after acceptance of the package.